Refund policy

Returns and/or refunds shall be at the sole discretion of Pinyon Pines Gallery and shall be subject to the following terms:

  • To initiate a return, email pinyonpinesgallery@gmail.com within 48 hours of delivery confirmation. Include your order number, item purchased, and reason for the return.
  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Buyer must return the package within 7 days once the return is approved.
  • Item must be returned in the original condition as described/pictured, unworn and unaltered, with tags, and in its original packaging.
  • Items sent back to us without a return request and approval will be refused.
  • Buyer is responsible for shipping costs and must insure the return package for the purchase price.
  • Returns for refund shall incur a 15% restocking fee, or items may be returned in exchange for store credit. Store credits shall be applied to list prices only. Store credit must be used within 90 days of issuance.
  • For any return questions, please contact us at pinyonpinesgallery@gmail.com.

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Buyer must take clear photographs of the item, including all packing materials, so a claim may be filed with the shipment carrier.

Exceptions / Non-Returnable Items

  • We do not accept returns on sale items, clearance items, layaway purchases, or gift cards.
  • Jewelry that has been polished to remove its patina may not be returned.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus any restocking and/or shipping fees.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since we’ve approved your return, please contact us at pinyonpinesgallery@gmail.com.