Ray Tracey & Knifewing Segura - Sugilite & Other Stones Pendant & Earrings Set

length (pendant): 72.5 mm
width (pendant): 23.5 mm
weight (total): 25.83 g (pendant: 15.86 g, earrings: 9.97 g)

Condition

All of our items are pre-owned and, as you may see, some have been very, very loved. We do our best to describe and picture any potential wear or concerns, but we are not experts. We also try to photograph colors accurately, but colors may vary depending on buyers' screen settings, the use of blue light filters, or visual impairments. On our part, we use a Digital Kolor Card Pro to check the color accuracy of our photos against the physical products. Photos may be adjusted for brightness, but we do not apply any filters to our photos.

Before purchasing any item, please read the description in its entirety, review all pictures closely, and review our store policies. If you desire more information about an item, please contact us at pinyonpinesgallery@gmail.com.

Silver and Stone Care

When you receive a jewelry item from us, you may notice that we do not remove the natural patina. It takes many, many years for silver to get its beautiful patina, which many collectors greatly value. Because of this, we only lightly clean items that you will find both on our website and at in-person events.

If you wish to clean your item beyond what we have done, please consider the following advice.

• Only use a silver polishing cloth to clean your sterling silver.
• Never use chemicals to clean your silver, especially if your item has stones. Chemicals can alter, discolor, or even destroy the beautiful stones.
• Never use ultrasonic cleaners or similar machines to clean your silver, especially if your item has stones. The force of these machines can dislodge the stones—some of which are supported by sawdust or other such materials to give stones height in their settings.
• Never wear your jewelry when washing your hands, bathing, swimming, or other such actions where the jewelry will get wet as this can also loosen or alter the stones.
• When in doubt about how to care for your item, seek advice from professionals. 

Note: We are not silversmiths or jewelers, so we recommend you speak with a local jeweler should you need detailed care instructions, professional cleaning, or repairs.

Order Processing

• All orders are processed withing 1 to 3 business days (excluding weekends and holidays).

Local Delivery

• Free local delivery is available for orders over $75 within 30 miles of ZIP Code 66205 (delivery zone map). For orders up to $75, we charge $10 for local delivery.
• We will contact you via text or email with the information you provided at checkout to arrange delivery.

Shipping - US Domestic

Method	Order Total	Weight	Delivery Time	Shipping Rate
USPS Priority Mail	$100 and up	Up to 5 lbs	2 to 3 business days	Free
USPS Priority Mail	Under $100	Up to 5 lbs	2 to 3 business days	$4.90
USPS Priority Mail	Any	5-70 lbs	2 to 3 business days	$19.90
USPS Priority Express	Any	Up to 1 lbs	1 to 2 business days	$6.90
USPS Priority Express	Any	1 to 5 lbs	1 to 2 business days	$9.90

Shipping - International

• International shipping will be calculated at checkout with USPS or DHL carrier options.
• All customs duties, taxes, or fees are the sole responsibility of the customer. These fees are consistently subject to change, and we cannot estimate how much they might cost.
• The declared the value of all international orders will be accurately documented on the customs forms and packing slip.
• Please be aware that some countries may hold packages in customs for reasons unknown to us, and beyond our control. If this happens, please contact your country's customs office to determine the approximate delivery date of your package.
• Any fees or other customs information can be obtained by contacting your local post office.

Shipping - Insurance

• Included with every shipment to ensure the safety of your valuable pieces.

Shipping - Signature

• All orders will require a signature upon delivery. This ensures that your package is received by the intended recipient and reduces the risk of theft or loss.
• Please make sure someone is available to sign for your package at the provided shipping address.

Returns and/or refunds shall be at the sole discretion of Pinyon Pines Gallery and shall be subject to the following terms:

• To initiate a return, email pinyonpinesgallery@gmail.com within 48 hours of delivery confirmation. Include your order number, item purchased, and reason for the return.
• If your return is accepted, we will send you instructions on how and where to send your package.
• Buyer must return the package within 7 days once the return is approved.
• Item must be returned in the original condition as described/pictured, unworn and unaltered, with tags, and in its original packaging.
• Items sent back to us without a return request and approval will be refused.
• Buyer is responsible for shipping costs and must insure the return package for the purchase price.
• Returns for refund shall incur a 15% restocking fee, or items may be returned in exchange for store credit. Store credits shall be applied to list prices only. Store credit must be used within 90 days of issuance.
• For any return questions, please contact us at pinyonpinesgallery@gmail.com.

Damages and Issues

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Buyer must take clear photographs of the item, including all packing materials, so a claim may be filed with the shipment carrier.

Exceptions / Non-Returnable Items

• We do not accept returns on sale items, clearance items, layaway purchases, or gift cards.
• Jewelry that has been polished to remove its patina may not be returned.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus any restocking and/or shipping fees.
• Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since we’ve approved your return, please contact us at pinyonpinesgallery@gmail.com.